FAQ

Please find answers to some frequently asked questions below

What are your business hours?

Monday – Friday: 9:00 AM – 5:00 PM *

*Office visits “By Appointment Only”

Saturday: Closed – Deliveries Only

Sunday: Closed – Deliveries Only

*Our warehouse closes at 4:30pm Monday – Friday, so please arrive before this time if scheduled to pick up rental equipment.

What do you charge for delivery and does it include setup?

Our Delivery charges are 20% of the order subtotal total (before taxes) or a minimum delivery fee of $250, whichever is greater. Our Delivery fee includes delivery, setup, breakdown and pickup of all rented equipment.

Do you have a rental minimum?

We have no rental minimum for pick-up orders. However, we cannot offer delivery on any rental order under $500. This means you must order $500 worth of equipment to be eligible for delivery. This amount is based on the equipment rental value before taxes and delivery charges.

Can I come in to pick up equipment?

Yes, provided that your vehicle is appropriately sized for the equipment being picked up. Upon request, a Posh & Luxe warehouse team member will assist you in loading and unloading your vehicle, however, all equipment must be secured and fastened by the customer INSIDE of the vehicle. No equipment is allowed to be tied down to roofs or roof racks. No equipment will be forced into a vehicle. We assume no liability for any damage incurred to the equipment or your vehicle during equipment pickup or during equipment offloading by the customer at the event site.

Do I need an appointment to visit Posh & Luxe?

Yes, due to busy event schedules, all meetings with a member of our sales team are “By Appointment Only”. We would be happy to set up an appointment to meet with you and to answer any questions you may have.

How do I make a reservation?

Reservations may be made in person (“By Appointment Only”), over the phone or via email.

What is required to reserve equipment?

If your event is more than 30 days from the date of reservation, we require a deposit of 50% of the order total to reserve your order. The remaining 50% balance is due 30 days prior to your event date. If your event is within 30 days from the date of reservation, we require full payment or 100% deposit of the order total. A credit card authorization as well as a signed rental proposal must be provided to confirm any order. Please note that all deposits are non-refundable.

Custom orders require full payment to confirm the order and are non-refundable.

How far in advance do I need to make a reservation?

All reservations are based on availability, so as soon as possible is always the best answer. Any order booked within 24 hours of the delivery date may be subject to additional rush fees.

Will I be charged for equipment that I don’t use?

Yes, all equipment we deliver or that is picked-up by the customer will be charged the full rental cost. If you refuse equipment at the time of delivery, the associated rental fee for that equipment is non-refundable.

What if there is an emergency and I need to cancel a reserved order?

All deposits on orders are non-refundable. However, in the case of an emergency, please contact our office and we would be happy to work with you in rescheduling your equipment rental for a future date. If the rental equipment is not available for a rescheduled date, we would be happy to work with you in finding an alternative.